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Talk to us

One person runs Velvet, so replies are human. Pick the address that fits. Last updated 1 November 2026.

General

Anything else, or just to say hello: hello@velvetcompanionai.com

Account & billing

Sign-in trouble, a token that didn't land, or a refund: support@velvetcompanionai.com. Include the email on your account — never send your password.

Security

Found something? security@velvetcompanionai.com — see the disclosure policy at security.txt.

What to expect

• We answer within a few days; security reports get priority.
• Plain email — no phone line, no ticket portal.
• 18+ service; every companion is a fictional, AI-generated adult.

Before you write

Prices, what a token buys and how memberships work are on Pricing. How your data is handled is in the privacy policy; the rules are in the terms.