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Terms of service

The deal, short because the product is. Last updated 1 November 2026.

Agreement

By creating an account or using Velvet you agree to these terms and to our privacy policy. If you do not agree, do not use it.

Who can use it

You must be 18 or older (self-reported at signup) and able to form a contract. Velvet is 18+ content.

Your account

Your email, display name and a password are yours to manage. Keep the password safe; you are responsible for activity on your account. One person per account.

What you buy

Chat and starter tokens are free. Tokens are a consumable credit used to generate media; once a token is spent on a render, it is used. Plus and Premium are 30-day memberships that do not auto-renew — they lapse unless you buy again.

Prices and crypto payment

Prices are in USD. Payments are taken in crypto through NOWPayments at the rate it quotes; that rate is fixed only for the invoice's timer, so the crypto amount can move before you pay. Crypto payments are irreversible at the network level, and you are responsible for sending the exact quoted amount in time.

Refunds and your right to withdraw

Crypto has no chargebacks, so we handle refunds directly. Where you buy as an EU/UK consumer you normally have 14 days to change your mind; because the digital content is delivered immediately, buying is you asking us to begin at once and accepting that the withdrawal right is lost once content is delivered. In practice: unused tokens can be refunded on request, tokens already spent on media are not, and a membership is refundable pro-rata for its unused part.

Fair use

Do not break the service or share one account widely; do not resell the service itself; do not do anything unlawful. We may rate-limit or suspend abuse.

Content and ownership

Companions are fictional adults and Velvet's characters; the app, art direction and copy are ours. Words you write are yours. Media generated for you may be used by you personally and in the ordinary way commercially. Output is AI-generated and can vary run to run.

Availability and changes

We aim to keep Velvet up but do not promise it is never down; features may change or be removed. We may update these terms — the date above is the current version, and continuing to use the service means you accept them.

Ending it

You can delete your account any time from Settings. We may suspend or end an account that breaches these terms.

Disclaimers and liability

Velvet is provided “as is”. Companions are AI personas, not real people and not professional advice. To the extent the law allows, our total liability for a claim is limited to what you paid us in the previous 12 months.

Governing law

These terms are governed by the laws of the State of Delaware, USA, ignoring its conflict rules. Mandatory consumer protections where you live still apply.

Contact

Questions, refunds, anything: support@velvetcompanionai.com.