Home › Content policy
Content policy and reporting
What Velvet allows, what it never does, how that is enforced and how to tell us when something is wrong. Last updated 1 November 2026.
What Velvet is
Velvet is for adults, 18 and over. Every companion is a fictional character and every image, clip and voice note is computer-generated. No real person appears in anything on Velvet. Sexually explicit content between fictional adults is what the service is for, and it is allowed.
Three hard limits
These apply to everyone, in chat, in the companion studio and in the Sandbox, and no plan or setting turns them off.
- No minors. Nothing sexual or romantic involving anyone under 18. No companion may be, look, act, dress as or be described as under 18 or of school age.
- No real people. No companion may be, impersonate or be made to look like a real person: a public figure, or someone from your own life. No sexual content about a real person. Velvet has no way to upload a photo, so a face cannot be supplied.
- No non-consensual scenarios. Nothing sexual with someone who has not agreed or cannot agree: asleep, unconscious, drugged, forced or kept unaware.
How it is enforced
- Every message you send, every photo request and every Sandbox prompt is checked on our server before it reaches a model. So is the description of the companion herself, including one you built in the studio.
- Wording that is a violation whatever the sentence around it is blocked outright.
- Wording that only might be one is read in context by a second model that is asked one narrow question about one rule. Anything short of a clear pass is blocked.
- Every image request carries fixed instructions that exclude a child-like appearance, whatever else was asked for.
- If the text or image provider reports that it filtered or flagged a result, that result is not delivered.
- A blocked request is refused in plain words and recorded as a moderation case, with the rule that fired and a short excerpt.
An account that keeps trying to get around these limits may be suspended or closed under the terms.
Reporting and complaints
If a companion says or shows something that breaks this policy, or you believe something on Velvet depicts a real person or anyone under 18, tell us.
- In the app: open the menu in any chat, choose Report, pick a reason and add what happened. The report goes to a restricted moderation queue.
- By email: support@velvetcompanionai.com. You do not need an account. Say what you saw and where (the companion's name or the page address).
A person reads every report. We answer within a few days. Content that breaks this policy is removed, and the account responsible is suspended or closed where one is. Each decision is recorded.